Smiles Child Care operates year-round. Care hours are approved at enrollment and are based on the family’s stated needs, availability, and program capacity. Parents are required to adhere strictly to their approved schedule.

Care outside of approved hours is not guaranteed and may be denied at the provider’s discretion. Repeated use of unapproved hours, early arrivals, or late departures may result in additional fees, schedule restrictions, or termination of care as outlined in the contract.

Smiles Child Care reserves the right to adjust operating hours due to licensing requirements, staffing, safety concerns, or operational needs

Parents must provide their weekly schedule as required by the program. Schedule changes must be communicated in advance and are subject to approval.

Last-minute or frequent changes are disruptive to program operations and may be denied. Smiles Child Care does not guarantee accommodation of schedule changes.

All children must be signed in upon arrival by an authorized adult. Parents must ensure their child is appropriately dressed, fed, rested, and prepared for the day.

Drop-offs should be brief to support smooth transitions. Lingering may increase separation difficulties for children.

Late Pick-Up

Failure to notify Smiles Child Care of an absence prior to the scheduled arrival time is considered a No-Call / No-Show.

Repeated No-Call / No-Show incidents may result in immediate termination of care.

Children must be healthy to attend care. Children exhibiting symptoms of illness may not attend or may be sent home.

This includes, but is not limited to:

• Fever

• Vomiting

• Diarrhea

• Undiagnosed rashes

• Contagious illnesses

• Persistent coughing

• Lethargy

• Inconsolable crying

Children must be symptom-free for the required period and/or cleared by a healthcare provider before returning.

Parents must notify Smiles Child Care immediately if their child or a household member is diagnosed with a communicable illness.

Children diagnosed with a communicable illness may not return until no longer contagious and cleared by a healthcare provider when required.

Minor injuries will be treated appropriately and documented. Parents will be notified according to the severity of the injury.

In the event of a medical emergency, emergency services will be contacted immediately. Parents or emergency contacts will be notified as soon as possible.

All medical costs are the responsibility of the parent or guardian

Medication will only be administered when absolutely necessary and when all requirements are met.

Requirements include:

• Written parental authorization

• Original labeled container

• Proper dosage instructions

• Physician authorization when required

Smiles Child Care reserves the right to refuse medication that does not meet safety, documentation, or licensing standards.

Expired medication will not be administered.

Screen time is limited and used only for educational, age-appropriate purposes. Content will be non-violent and suitable for children.

Personal information is kept confidential and used only for program operations, safety, communication, and compliance with legal requirements

Children may participate in neighborhood walks, outings, and field trips.

Parents will be notified in advance whenever possible. All safety, supervision, and transportation requirements will be followed.

Participation may be limited based on behavior, safety, or licensing requirements.

Policies may be updated to reflect licensing requirements, operational needs, or program improvements.

Parents will be notified of changes. Continued attendance constitutes acceptance of updated policies.

Parents are responsible for reviewing, understanding, and complying with all policies. Failure to read or understand policies does not exempt a family from compliance